Gentleman Jim privacy policy

This privacy policy explains how personal information may be collected, used and protected when somebody visits Gentleman Jim, creates an account, places a bet, plays in The Gentleman’s Clubhouse, makes a payment or contacts customer support.

Gentleman Jim is operated by Lovell Brothers Limited, a company incorporated in England and Wales under company number 13760050. The service operates under UK Gambling Commission account number 60213 and is available to UK residents only.

Some personal information is necessary simply to run a licensed betting account. Identity, age, payment ownership and gambling controls cannot be handled anonymously. That is the blunt version. The sections below explain where the information comes from and what it may be used for.

Who this privacy policy applies to

This policy covers people who:

• visit the Gentleman Jim website,
• use the mobile-optimised website,
• download or use the official mobile app,
• register for a betting or casino account,
• place sports, racing or casino wagers,
• make deposits or request withdrawals,
• claim promotions,
• contact customer support,
• use safer gambling tools.

The same account is used across the sportsbook, live streaming area and The Gentleman’s Clubhouse casino. Information generated in those sections may therefore be connected to one customer profile.

Personal information collected during registration

Creating a Gentleman Jim account requires a standard registration form. The supplied brand information confirms that players are asked to provide personal and contact details that can later be checked against official documents.

Registration information may include:

• full name,
• date of birth,
• home address,
• email address,
• other contact details requested on the form,
• selected account currency,
• an encrypted account password.

The information should be entered exactly as it appears on official records. A shortened name or old address can create a mismatch when identity verification begins. A tiny shortcut during sign-up, a tedious delay during withdrawal. Seen it a thousand times.

Age and identity verification

Gentleman Jim is a UKGC-licensed gambling service, so age and identity checks are part of the account process. KYC verification helps confirm that the user is legally permitted to gamble and that the account belongs to a real person.

Verification may involve:

• a passport,
• a driving licence,
• a recent proof of address,
• additional payment evidence when required.

A first withdrawal may trigger an additional document request even when deposits and betting have already been available. The information can be used to compare the registered name, date of birth, address and payment method with the person requesting access to funds.

The supplied source does not confirm a fixed verification time or a complete list of accepted documents. Players should follow the instructions displayed inside their account or sent by support.

How account information may be used

Account information may be processed to operate the service and meet security or regulatory requirements.

Betting and casino activity

Using Gentleman Jim creates records connected to sports bets, horse and greyhound racing, in-play markets and casino games.

Betting or gaming records may include:

• the event or game selected,
• the market and selection,
• the stake,
• the accepted odds,
• the time the wager was placed,
• the result and settlement,
• casino round records,
• bonus or free bet use,
• account balance changes.

These records are needed to settle bets, investigate disputed results and maintain an accurate account history. They may also be relevant when applying safer gambling controls or reviewing unusual activity.

Live streaming and in-play betting data

Gentleman Jim provides live streaming for UK and Irish horse racing and greyhound racing, alongside in-play betting markets.

Technical records may be generated when a player:

• opens a live event,
• uses a streaming feature,
• places an in-play bet,
• refreshes or reconnects to a market,
• uses Bet Builder.

The exact technical fields used for streaming and live markets are not listed in the source material. This policy does not pretend otherwise.

Payment and transaction information

Gentleman Jim supports Visa, Visa Electron, Mastercard, Maestro, Apple Pay and bank transfer for deposits. Debit cards and bank transfer can also be used for withdrawals, while Apple Pay is deposit-only.

Payment-related information may be used to:

• process an instant deposit,
• return money through an eligible withdrawal method,
• confirm ownership of a card or bank account,
• investigate a failed or disputed payment,
• prevent fraud,
• maintain a transaction history,
• complete KYC or source-of-funds checks where required.

The minimum deposit is £1 for Visa, Visa Electron, Mastercard and Apple Pay, while Maestro and bank transfer require £10. The minimum withdrawal is £10.

Never send a password, card PIN or online banking credentials by email or social media. Support does not need them to investigate a transaction.

Information connected to promotions

Promotion records may be used to determine whether a player qualifies for the £10 free bet, 20 free spins, The Clubhouse rewards or a Drops and Wins prize.

This may include information about:

• the date of account registration,
• the route used to register,
• a promotional code,
• deposit and wagering amounts,
• accumulator selections and odds,
• eligible casino games,
• reward issue and expiry dates.

For example, the casino welcome offer requires code bigbassspins, a recognised affiliate route, a £10 deposit and £10 of wagering. The system needs enough account activity to decide whether those conditions were completed. No mystery there.

Customer support communications

Gentleman Jim provides support through email and social media. There is no live chat or telephone service.

Support records may include:

• the registered email address,
• the content of a message,
• attachments or screenshots,
• transaction references,
• the date and time of the conversation,
• notes about the resolution.

Only send documents through an official channel when they have actually been requested. Posting a driving licence into a public social media reply would be spectacularly unwise.

Information collected through the website and app

Technical information may be generated when the website or mobile app is used. This can help maintain account sessions, protect access and investigate faults.

Possible technical information includes:

• IP address,
• device type,
• operating system,
• browser or app version,
• session dates and times,
• pages or sections visited,
• login attempts,
• error and crash information.

The supplied Gentleman Jim material does not provide a complete technical data inventory. The list above describes categories commonly required by the confirmed account, website and app functions rather than claiming a hidden field-by-field specification.

Cookies and similar technologies

The website may use cookies or similar browser technologies to keep a user signed in, remember settings, protect sessions and operate account features.

Cookies may support:

• account login,
• security and fraud prevention,
• bet slip or session continuity,
• language and display preferences,
• technical diagnostics,
• site performance analysis,
• promotion or affiliate attribution.

The source material does not contain Gentleman Jim’s exact cookie list, cookie names or individual expiry periods. Those details should be taken from the live cookie notice or settings panel if one is displayed on the site.

Blocking every cookie may interfere with login, the bet slip, payments or other account functions. Browsers can be a bit brutal that way.

Mobile app permissions

Gentleman Jim offers an official iOS and Android app published by Lovell Brothers Limited. The mobile website is also available without a download.

Any app permissions should be reviewed in the App Store, Google Play or the device settings before installation. The supplied homepage does not list specific permissions such as notifications, storage or location access, so none are claimed here.

The app has reported stability and interface issues. Crash or diagnostic information may be relevant when a player contacts support about a technical problem.

How personal information is protected

Gentleman Jim uses SSL encryption across its connections to protect personal and financial information during transmission.

KYC checks provide another layer of account protection by helping confirm that only the legitimate account holder can withdraw funds.

Players should also protect their own access:

• use a unique password,
• do not share login details,
• download only the official app,
• avoid payments over open public Wi-Fi,
• log out on shared devices,
• report suspicious activity quickly.

SSL cannot protect an account when somebody willingly gives away the password. Technology has limits.

When information may be shared

Some information may need to be processed with external organisations that help provide the betting service.

Depending on the activity, this may include:

• banks and card payment services,
• identity or verification services,
• sportsbook and racing data suppliers,
• casino game providers,
• live streaming providers,
• app distribution services,
• technical or security providers,
• regulators or authorities where required.

The homepage confirms game content from providers including Pragmatic Play and NetEnt and confirms UKGC regulation. It does not provide a full processor or sub-processor register, so this page does not invent company names beyond those supported.

Regulatory and legal disclosures

Gentleman Jim operates under UK Gambling Commission account number 60213. Information may need to be retained or disclosed where required for licensing, safer gambling, fraud prevention, dispute handling or another applicable legal obligation.

This can include information relevant to:

• age and identity checks,
• suspicious transactions,
• account restrictions,
• self-exclusion,
• payment disputes,
• regulatory enquiries.

Safer gambling information

Responsible gambling controls are available within the account dashboard. These include daily, weekly and monthly deposit limits, session timers, reality checks, time-outs and self-exclusion.

Information connected to these tools may include:

• the selected deposit limit,
• session duration,
• reality check settings,
• the beginning and end of a time-out,
• self-exclusion status,
• support communications about gambling behaviour.

This information may need to remain connected to the individual even after ordinary account access has stopped. Otherwise self-exclusion would be laughably easy to bypass.

Gentleman Jim also provides links to GamStop, GamCare and GambleAware.

Marketing and promotional communications

Customers may receive information about promotions such as The Clubhouse rewards, sportsbook offers or Drops and Wins campaigns, depending on their communication settings and eligibility.

Operational messages may still be needed for:

• account security,
• email verification,
• KYC requests,
• payment updates,
• changes affecting the account.

The source does not explain the exact marketing preference controls or unsubscribe process. Players should use the options shown in the account or promotional message, or contact support.

How long information is kept

The supplied Gentleman Jim information does not state exact retention periods for account records, KYC documents, payment data, cookies or support messages.

The period may depend on:

• whether the account remains active,
• the type of information,
• payment and verification requirements,
• fraud or security investigations,
• safer gambling restrictions,
• licensing or legal obligations.

Closing an account may not result in the immediate deletion of every record. Betting, payment, verification and self-exclusion information may need to be retained after access ends.

Your personal data rights

Depending on the applicable rules and the nature of the request, a customer may be able to ask how personal information is used, request access to it or correct inaccurate details.

A request may concern:

• access to personal information,
• correction of inaccurate account details,
• clarification of how information is used,
• marketing communication preferences,
• account closure,
• deletion or restriction where legally available.

Not every request can result in immediate deletion. Information linked to bets, payments, KYC, fraud prevention or self-exclusion may need to remain on record.

How to make a privacy request

Gentleman Jim support can be contacted by email at [email protected] or through the operator’s social media support channels.

There is no separate privacy email, data protection officer contact or postal privacy address confirmed in the supplied brand material.

A useful request should include:

• the registered email address,
• a clear description of the privacy issue,
• the information or account detail involved,
• what action is being requested,
• any existing support reference.

Identity verification may be required before personal information is disclosed or changed. Giving account records to somebody who merely knows an email address would be a fairly catastrophic privacy policy.

Children and underage users

Gentleman Jim is available only to eligible adult customers in the United Kingdom. Gambling accounts must not be opened or used by minors.

Adults should prevent underage access by:

• protecting login credentials,
• locking phones and computers,
• logging out after use,
• not allowing another person to use the account,
• using parental controls where necessary.

If an adult believes that a minor has accessed an account or supplied personal information, support should be contacted promptly.

Changes to this privacy policy

This privacy policy may be updated when account features, payment methods, regulatory requirements, apps, security practices or information-processing arrangements change.

The latest version should be the one published on the privacy policy page. Material account changes may also be communicated through the site, app or registered contact details.